Sistemas Digitales to Deliver GaleForce CRM Solutions to
Financial Services Organizations in Mexico
June 3, 2008 - Galeforce
Vancouver, BC, Canada – Sistemas Digitales, a leading provider of consulting, design and implementation services and Microsoft Partner to provide Dynamics CRM solutions in Mexico, today announced plans to expand their CRM practice to include GaleForce Solutions’ financial services-specific CRM suite.
Since their inception in 1991, Sistemas Digitales has led successful implementations with more than 300 customers within the Financial Services, Telecommunications, Commerce, Public and Industry sectors. Their extensive experience has allowed them to establish best practice strategies that address the common business problems of each of client group.
The number of mass affluent individuals in Mexico is expected to grow by a compounded annual rate of almost 8 percent to 2009, while the number of high net worth individuals has a forecasted growth rate of 8.8 percent. With such strong and continued expansion in this influential customer segment, Mexico’s banks, financial services and insurance institutions feel an intense need for highly efficient technology tools that help them build close relationships and loyalty among their key clients.
We are excited about this partnership with GaleForce, leveraging our mutual experience in the Finance Industry and award winning CRM solutions from Microsoft and GaleForce. This relationship will allow us to give our clients the tools they need to gain a holistic view into their customers’ needs and trends, increase customer satisfaction and loyalty, make better informed decisions, and ultimately increase revenue,” said Mario Jimenez, CRM Business Unit Director at Sistemas Digitales.
Built on the Microsoft Dynamics CRM architecture, the just-released GaleForce CRM 4.0 suite includes all the acclaimed features of the 3.0 series such as Rules Based Forms, Field Level Security, Alerts, Account & Holding Portfolio Management and Deal Management, as well as many new features designed to enable defined business processes and improve employee productivity and effectiveness.
Sistemas Digitales has a team of consultants with deep financial services experience,” said Aziz Pirani, GaleForce Solutions CEO. “We are proud to work with Mr. Jimenez and his team to provide Mexico’s financial services industry with the tools to deliver a truly superior customer experience.”
The GaleForce CRM 4.0 suite—including GaleForce CRM for Wealth Management, GaleForce CRM for Capital Markets, GaleForce CRM for Investment Banking and GaleForce CRM for Retail Banking, was specifically built to address the unique business processes, security requirements, team roles, terminology and workflow specific to various financial services business segments.
About Sistemas Digitales
Sistemas Digitales provides consulting services, solution design and implementation, and advanced telecommunication applications for medium-sized companies, large enterprises and public institutions. With a strong focus on business processes optimization, Sistemas Digitales specializes in convergent network applications, complete solutions for contact centers and CRM applications that are fully integrated with contact centers to automate and improve customer service processes, thus increasing customer retention. For additional information, please visit http://www.sistemasdigitales.com.mx/.
About GaleForce Solutions
GaleForce Solutions, a privately held and venture-backed company, has leveraged core Microsoft customer relationship management technology to create GaleForce CRM for Financial Services—designed specifically to meet the unique requirements of managing and optimizing high value financial services clients. With GaleForce CRM for Financial Services, Account Managers and their organizations gain the unmatched advantage of an enterprise-class, easy-to-use client management solution that establishes a life-time view of the customer, supports personalized client service, and increases sales force productivity and collaboration. GaleForce Solutions is a Microsoft Gold Certified Partner headquartered in Vancouver, British Columbia, and can be found on the Internet at www.galeforcesolutions.com.
